Shipping policy

1. Order Processing:

• Orders are typically processed within 1-2 business days, excluding weekends and holidays.
• Any delays or issues with order processing will be communicated promptly.

2. Shipping Methods:

• We offer various shipping options for your convenience.
• Standard shipping estimates can be found at checkout.

3. Shipping Costs:

• Shipping costs are calculated based on the weight of your order and the selected shipping method.
• Free shipping is available for orders over $100.

4. Shipment Tracking:

• Once your order is shipped, you will receive a confirmation email with tracking information.
• You can track your package in real-time to stay updated on its delivery status.

5. Shipping Restrictions:

• We currently only ship to the US.
• For any special shipping requests or inquiries, please contact us at joahactive@gmail.com.

Important Note: As a small business with a single owner, we currently have a temporary no-return policy. This decision was made to ensure the continued sustainability and growth of our business. We appreciate your understanding during this time.

Contact Us: If you have any questions or concerns regarding your order, our shipping policy, or any other matter, please feel free to email us at joahactive@gmail.com.

Thank you for being a valued customer. Your support is vital to the success of JOAH ACTIVE, and we look forward to serving you with the utmost dedication.